Your Questions Answered
What is your shirt brand?
Answer: Our shirt company is ShirtbyHand. Visit our website to see the full range.
Have you been doing this for long?
Answer: Over the last 19 years we have made shirts for over 53,000 people.
Do you have any customer reviews?
Answer: We are very proud to have a rating of
4.7 – Excellent on TrustPilot.
What makes ShirtbyHand shirts unique?
Answer: Our shirts are fully made-to-measure, tailored to fit you perfectly using your actual body measurements.
We use the highest quality fabrics for great comfort and durability, and personalised details to reflect your personality.
How do I get measured for a shirt?
Answer: You can book a consultation on Zoom with one of our experts, who will guide you through the measuring process.
Are there different fabric options available?
Answer: Yes, we offer over 120 different fabric options in a variety of colours, patterns, and materials. Whether you’re looking for something casual or formal, our selection has something to suit every occasion.
Can I customise my shirt?
Answer: Yes, absolutely – that’s the best part! You can customise all aspects of your shirt including the fabric, collar style, cuff type, button colour and stitching colour.
The 3D Configurator on our website allows you to design a unique shirt that truly matches your personal style.
What is the cost of a shirt?
Answer: They cost between £79 and £99 ($100 and $125) which includes the shirt itself, the measuring and design consultation and UK shipping.
Do you ship to the US?
Answer: Yes, we ship all over the world for a fixed price of £20 ($25) regardless of country or number of shirts ordered.
How long does it take to receive my shirt?
Answer: Once your order is placed, your hand-made shirt will be delivered to you in just 3 weeks.
What if my shirt doesn’t fit properly?
Answer: We offer a Perfect Fit guarantee. Get in touch with the support team, and we’ll make the necessary alterations free of charge or remake the shirt if necessary.
What is the return policy for custom shirts?
Answer: Due to the custom nature of our shirts, we cannot offer returns. However, our Perfect Fit guarantee means we will work with you to adjust or remake your shirt to ensure it meets your expectations.
How can I reorder a shirt that I like?
Answer: Reordering is easy. Simply log into your account, select previous orders, and choose the shirt you want to reorder. You can also tweak the design if your preferences have changed.
How do I schedule a video consultation for measuring?
Answer: To schedule a Zoom call, just click here and choose a convenient time slot from the available appointments and we’ll email your confirmation and Zoom link. When the appointment time arrives, just click the link to join the call.
How do I care for my custom shirt?
Answer: To maximise the life of your shirt follow these tips:
- Wash at 30 degrees Celsius (86 Fahrenheit).
- Line dry (do not tumble dry).
- Iron when slightly damp.
- Leave to air (fully dry out) for an hour after ironing before hanging in wardrobe.
- Use wooden, never wire, hangers.
- Don’t wear the same shirt 2 days running